News

Agents at American Build Relationships to Tackle Air Rage at ORD

There’s a simple bottom line for every passenger service agent, no matter what their position or the size of their station: We should be able to come to work without fear of angry customers abusing us with words or actions.

Agents at American Build Relationships to Tackle Air Rage at ORD

It's Time to Speak Out for Workplace Safety

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.

It's Time to Speak Out for Workplace Safety

Envoy Stewards Train as Agent Advocates

In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.

Envoy Stewards Train as Agent Advocates

More Action Against Airport Assaults

In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.

More Action Against Airport Assaults

Supporting Our Sisters and Brothers at Delta

Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.

Supporting Our Sisters and Brothers at Delta

Envoy Changing Uniform Supplier in 2020

As of March 1, 2020, Envoy employees will be required to wear new Lands’ End uniforms unless management makes a short-term exception.

Envoy Changing Uniform Supplier in 2020