Envoy Agents

11 Apr, 2022

News

CWA Agents Welcome New Bill vs. Abusive Passengers

In response to the problem of airline passenger violence, on April 6, Senator Jack Reed (D-RI) and U.S. Representative Eric Swalwell (D-CA) introduced the Protection from Abusive Passengers Act in both houses of Congress.

CWA Agents Welcome New Bill vs. Abusive Passengers

24 Feb, 2022

News

High Turnover and OT Spark Frustration at MIA

In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.

High Turnover and OT Spark Frustration at MIA

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24 Feb, 2022

News

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges

Although many Americans are stumbling toward more normal school and work situations as COVID-19 infections decline, mandatory overtime and rude customers are still creating stress for most airline agents, including those in reservations.

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges

24 Feb, 2022

News

Enough is Enough! CWA Agents Demand Protection from Passenger Assaults

We demanded stricter enforcement of laws meant to protect airport workers and the Department of Justice has responded, but federal law enforcement is still not doing enough.

Enough is Enough! CWA Agents Demand Protection from Passenger Assaults

10 Feb, 2022

News

Join the Call for Justice for Agents

CWA has joined other transportation unions representing tens of thousands of airline workers across the United States, in demanding that the U.S. government protect airline agents from assaults, including prosecuting abusive passengers under applicable federal law.

Join the Call for Justice for Agents