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In the News: Railway Labor Act Impact on Rail and Airline Workers
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In the News: Railway Labor Act Impact on Rail and Airline Workers

Earlier this month, transportation unions were back in the headlines as the Biden administration called on Congress to take action to avert a strike in the commercial rail industry. As passenger service agents, we have more in common with railroad workers than you might think.

In the News: Railway Labor Act Impact on Rail and Airline Workers

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High Turnover and OT Spark Frustration at MIA
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High Turnover and OT Spark Frustration at MIA

In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.

High Turnover and OT Spark Frustration at MIA

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For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges
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For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges

Although many Americans are stumbling toward more normal school and work situations as COVID-19 infections decline, mandatory overtime and rude customers are still creating stress for most airline agents, including those in reservations.

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges